FAQ

You can follow up the guide below to set up the alarm notification and turn on the push notification on ZOSI Smart App.  1) Login your DVR / POE NVR / Wireless NVR system and then right-click and select Main Menu > Setup > Alarm > Motion.       2) The "Enable" boxes need to be filled here for the cameras to detect motion.    3) Once the motion detection is...

What if I forget my ZOSI DVR NVR Password? Please contact our ZOSI support team to help you to reset it.

AVSS brings the Zosi Smart App to your desktop offering similar functionality and accessibility. This article will teach you how to log in to AVSS, as well as teach you how to view your cameras.

In fact, you can use the wireless camera (C190, C289,C308) separately. If you want to connect the wireless camera (C190, C289,C308) to your ZR08DP wireless NVR system, you can only connect the camera to the NVR through the Ethernet cable, it does not support wireless connection to the NVR system.  There are two important things need to be confirmed before you can add an IP camera to ZOSI NVR.  1.The...

This article works for the following models of DVRs / POE NVRs / Wireless NVRs: 4-Channel DVRs / POE NVRs / Wireless NVRs: ZR04ZN;   ZR04ZM;   ZR04FN;   ZR04FM;   ZR04CN;   ZR04CM;   ZR04JS;   ZR04TS;   ZR04TN ZR04RN;   ZR04RM;   ZR04EN;   ZR04EM;    ZR04DS;   ZR04MS;   8-Channel DVRs / POE NVRs / Wireless NVRs: ZR08ZN;   ZR08ZM;  ZR08FN;   ZR08FM;   ZR08BN;   ZR08BM;   ZR08CN;   ZR08CM;   ZR08KS;;   ZR08MN;   ZR08MM;   ZR08TN ZR08RN;   ZR08RM;   ZR08EN;   ZR08EM;   ...

This article works for the following models of DVRs / POE NVRs / Wireless NVRs.  4-Channel DVRs / POE NVRs / Wireless NVRs: ZR04ZN;   ZR04ZM;   ZR04FN;   ZR04FM;   ZR04CN;   ZR04CM;   ZR04JS;   ZR04TS;   ZR04TN ZR04RN;   ZR04RM;   ZR04EN;   ZR04EM;    ZR04DS;   ZR04MS;   8-Channel DVRs / POE NVRs / Wireless NVRs: ZR08ZN;   ZR08ZM;  ZR08FN;   ZR08FM;   ZR08BN;   ZR08BM;   ZR08CN;   ZR08CM;   ZR08KS;   ZR08TN ZR08RN;   ZR08RM;   ZR08EN;   ZR08EM;       ZR08DS; ...

In fact, you can use the wireless camera C190 separately. If you want to connect the wireless camera C190 to your ZR08JP wireless NVR system, you can only connect the camera to the NVR through the Ethernet cable, it does not support wireless connection to the NVR system.  There are two important things need to be confirmed before you can add an IP camera to ZOSI NVR.  1.The camera and NVR...

In fact, you can use the wireless camera C289 separately. If you want to connect the wireless camera C289 to your ZR08JP wireless NVR system, you can only connect the camera to the NVR through the Ethernet cable, it does not support wireless connection to the NVR system.  There are two important things need to be confirmed before you can add an IP camera to ZOSI NVR.  1.The camera and NVR...

1. If the Zosi cameras and DVR worked well before, but you got "Video Loss" on one channel or some channels. A. Please check whether the infrared lights of the camera were lit?     (You can use your hands to cover the camera's lens to check)     If the infrared lights of the camera were not lit, please exchange another working camera's     power supply...

It's strongly recommended that you have a monitor available for the DVR itself, as many of the DVR's menus and settings are configured using the monitor.  Connecting the DVR to an HDMI Monitor Connecting your Zosi DVR to a compatible TV or monitor with an HDMI cable will ensure you’re getting a high-definition picture.   1. Connect one end of the HDMI Cable to...

1. If you buy the hard drive from our company, it can be recognized by our DVR/NVR system, but it can't be formatted.      Please follow up the below steps to check it.     A. Please switch another working 12V power supply to connect the DVR / NVR system to try.      B.  Please disassemble the rear cover of the DVR/NVR to check if the power wire and data...

View the video "Playback" according to the specific time: 1. Login your Zosi Smart app as you previously registered. 2. Select "Device" 3. Select the channel and open it, press "Playback" to view all your video playback. 4. Choose the specific date and time you would like to review or manually drag to the timeline to view the playback. View your recordings: 5. Record the...