We offer Free Return within 30 Days from the Original Purchase Date for Refund with or without Reason.
The product must be purchased directly from Zosi website store, you may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.
If the reason for return isn’t quality-related, or any other damage caused by the unintended use of the product, the customer must pay the return shipping costs as well as the tariffs caused.
You may receive a return label / return address / RMA code from Zosi RMA technicians after your request is authorized, you can use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to Zosi warehouse, then send the screenshot of your receipt to us. If you don’t want to pay the shipping costs for us first, please let us know, we would be happy to refund the shipping costs to you before you return the product.