Shopping Guide 

1. Payment

We accept PayPal, VISA, Master Card, AMEX, and Discover. 

2. About Shipping

Where we ship :

Order placed on ZOSI official website will be shipped to the following countries.  

United States, United Kingdom, France, Germany, Canada, Australia, Netherlands, Mexico, Japan, and Russia. 

 

Shipping Fees:

ONLY free shipping in the United States. 

Please note that it is your responsibility to pay all applicable taxes and/or customs fees for the order. 

 

Shipping address:  

(Sorry. No P.O.Box address!)

Your order can be shipped to any physical address while we cannot deliver to P.O. Box address.

If the provided shipping address is invalid, your package will not be dispatched until our representative contact you for an address update.

 

Shipping Methods:

Ship from US Warehouse directly (4-6 Business Days to Most Areas in the US)

Ship from UK Warehouse directly (4-6 Business Days to Most Areas in the UK)

Ship from Europe Warehouse directly (4-7 Business Days to Most Areas in Europe)

Ship from Australia Warehouse directly (5-7 Business Days to Most Areas in Australia)

Ship from Canada Warehouse directly (5-7 Business Days to Most Areas in Canada)

Ship from China Warehouse (5-14 Business Days to Most Areas in the world, we are not responsible for the possible tariffs.)

 

 

3. About Order Tracking  

How to track your order and know when it ship? 

  1. Check in the email

An email with title “Invoice for order#” will be sent to your email when the package is shipped that has delivery service information and tracking number.

  1. Check on ZOSI official website

Sign in your ZOSI Account, you can view the order updates in “My ACCOUNT”-“ORDERS”.

 

4.  How to get a product replacement? 

Step 1. Contact our service support team and offer your order number and product SKU and a brief description explaining the issue.

Step 2. Ship the product to our warehouse when your return request is authorized.

Step 3. Get a new replacement.

Please Contact our service support team by Email:  service@zositech.com.   Click here to find more way to contact us.

 

5. How to Return a product for a refund?

Step 1. Contact our service support team.

Step 2. Ship the product to our warehouse.

Step 3. Get the refund within 7-15 working days after your request is authorized.

Please Contact our service support team by Email:  service@zositech.com.   Click here to find more way to contact us.

Note: If the reason for return isn’t quality-related, the customer must pay the return shipping costs as well as the tariffs caused.

You may receive a return label/return address / RMA code from Zosi RMA technicians after your request is authorized, you can use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to Zosi warehouse, then send the screenshot of your receipt to us. If you don’t want to pay the shipping costs for us first, please let us know, we would be happy to refund the shipping costs to you before you return the product.

 

Click here to find more details about the warranty and return terms.