3-6 Business Days to Most Areas in the US

Ship from US Warehouse directly (3-6 Business Days to Most Areas in the US)

Ship from China Warehouse (10-14 Business Days to North America area)

Shipping

Order Delivery

All of your orders will be processed within 2 business days.

We will keep you updated tracking information by text messages and emails.

ZOSI is to provide our best product and service to you. We offer Free Return within 30 Days from the Original Purchase Date for Refund with or without Reason.

The product must be purchased directly from Zosi website store, you may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason.

Beyond the 30 days, If the reason for return isn’t quality-related, or any other damage caused by the unintended use of the product, the customer must pay the return shipping costs as well as the tariffs caused.

You may receive a return label from Zosi RMA technicians after your request is authorized. Just print out the return label and stamp it on the package. Call the shipping carrier to pick up your package.

We provide a 1- year limited warranty for customers who have purchased ZOSI products from ZOSI website store store.zositech.com.

This 1-year limited warranty is applied to ZOSI products, including ZOSI DVRs & NVRs, security cameras systems, security cameras, and accessories.

This warranty policy is not applied to the free gifts shipped from ZOSI.